ABOUT US

MAF Global Inc is a dynamic and innovative provider of customer service solutions, specializing in inbound call center services. Founded with the mission of “Connecting Business Excellence,” we are committed to helping businesses enhance their customer interactions and achieve operational efficiency. Although we are new to the market, our team brings together experienced professionals who are passionate about delivering exceptional support and building lasting client relationships.

At MAF Global Inc, we understand that each business is unique, and we pride ourselves on offering tailored solutions that meet the specific needs and objectives of our clients. Our services range from customer support and help desk services to order processing and after-hours support, ensuring that your customers receive consistent, high-quality assistance around the clock.

Our vision is to become a globally recognized leader in the call center industry, setting the standard for excellence and innovation. As we expand our reach beyond the Philippines, we remain dedicated to upholding our core values of customer-centricity, excellence, integrity, collaboration, innovation, respect, accountability, and empowerment.

By leveraging advanced technology and maintaining a relentless focus on quality, MAF Global Inc strives to deliver unparalleled service that drives customer satisfaction and business growth. We are more than just a service provider; we are a trusted partner committed to your success.

OUR MISSION

At MAF Global Inc., our mission is to provide exceptional inbound call center services that empower businesses to enhance customer satisfaction and drive growth. We strive to build lasting relationships with our clients by delivering personalized support, leveraging advanced technology, and fostering a culture of excellence in every interaction.

OUR VISION

Our vision at MAF Global Inc. is to be a globally recognized provider of innovative customer service solutions, celebrated for our commitment to quality, reliability, and customer-centricity. We aspire to connect businesses with their customers in meaningful ways, setting the standard for excellence in the call center industry while expanding our reach beyond the Philippines to make a significant impact on a global scale.

CORE VALUES

Customer-Centricity

We prioritize our clients and their customers by delivering personalized and responsive service that exceeds expectations.

Excellence

We are committed to maintaining the highest standards of quality in our services and operations, continually striving for improvement.

Integrity

We conduct our business with honesty and transparency, building trust with our clients, employees, and partners.

Collaboration

We believe in the power of teamwork, working together with our clients and within our team to achieve shared goals and success.

Innovation

We embrace change and seek out innovative solutions to enhance our services and adapt to the evolving needs of our clients.

Respect

We treat all individuals with respect and dignity, fostering a positive and inclusive work environment for our employees and clients.

Accountability

We take responsibility for our actions and decisions, ensuring we deliver on our promises and commitments to our clients.

Empowerment

We empower our employees with the training, tools, and support they need to succeed, fostering a culture of growth and development.
KEY POINTS

Quality Services

We deliver consistent, high-quality service that meets the needs of our clients and their customers.

Advanced Technology

We leverage the latest technology and tools to enhance efficiency and provide exceptional support.

Flexibility

We offer customized solutions that can be tailored to meet the unique requirements of each client.

Partnership Approach

We view our clients as partners, working collaboratively to achieve mutual success.

24/7 Support

Our round-the-clock availability ensures that customers can always reach us for assistance.
WHY CHOOSE US?

Tailored Solutions

We provide customized inbound call center solutions that meet the unique needs of each client.

Advanced Technology

We utilize cutting edge-edge tools to enhance efficiency and improve customer interactions.

Experienced Team

Our team comprises seasoned professionals with extensive knowledge in various industries.

Commitment to Quality

We adhere to strict quality assurance protocols to maintain high service standards. 

Partnership Approach

We view clients as partners and are dedicated to their long-term success.